MACHINE ORDERS OVER $200 ARE SHIPPED FOR $13.00!
(Canada airmail, Yukon, NWT extra charge)

Our Aim: 
We've tried to develop policies that are fair to all involved, and to state them plainly. Please e-mail if you have any questions. 

Your Satisfaction Guarantee: 

Anything purchased from Healthy Kitchens.com may be returned within 30 days of delivery for refund or exchange, following the guidelines under "Returns" and "Refunds," below. 

Condition of Goods Sold: 

Used merchandise is never sold as new. New-equipment cartons may be opened for inspection before being shipped to you. 

Returns:

Items must be in as-shipped condition, not scratched, scuffed, cut, etc. E-mail or call for return authorization (RA) number before returning any item. A repackaging fee will apply if packing materials are not returned complete. Postage and insurance are the responsibility of the sender, except we'll pay the shipping if we made a mistake, such as shipping the wrong item. Please take care to individually wrap all parts to protect from scratching, because shipping insurance does not cover damage caused by inadequate packing (including parts being damaged by contact with other parts inside the box.) 

Refunds:

Refunds (and refused deliveries) are subject to 9% restocking fee with $10 minimum. We don't wish to make money on restocking fees -- most companies charge 15 or 20%. If an item is returned, we do have time and other costs for filling the order. The most common practice is to charge a handling fee on every order to cover those costs, but we don't do that because we believe the fairest policy is for the costs of processing returned orders to be associated only with the orders that are returned. 

Refused Deliveries:

Refused deliveries and order cancellations received after merchandise has been shipped are considered "items returned." 

Exchanges: 

There is no restocking fee for exchanges if the item being exchanged is in condition as shipped. 

Defective Equipment:

Within 30 days, customers may opt to have defective machines replaced or refunded. After 30 days, the terms of the manufacturer's warranty apply. 

Shipping: 

Standard shipping is by UPS Ground in the US and Canada Post in Canada . Orders received by 3:00 pm Pacific time will ship same-day. Other shipping options are available. Shipping damage must be reported at the time of delivery or promptly thereafter. Shipping costs are $13.00 to the 10 provinces of Canada for most machine orders over $200, except as noted on product pages.  Other items are shipped using the current pricing for either weight or volumetric measurement and depending on the distance the item will travel.  All applicable taxes are applied depending again on what country or province you reside in.  Anything shipped out of BC will not be charged provincial tax.

Receipts 

Receipts are e-mailed; you should print a copy for your files. Some manufacturers require receipt for warranty service. Mail-order customers may receive receipts by mail.  We will acknowledge receipt of your order by email and notify you of approx. delivery on your items. 

Privacy: 

We do not sell or otherwise disclose customer information to any outside party not directly involved in fulfilling your order. 

Security: 

Customer credit card information is never transmitted by insecure means. 

Typos: 

Healthy Kitchens' is not responsible for typographical errors. We do appreciate hearing about any inaccurate information on our site, and an extra discount is available to anyone who alerts us to a pricing error. 
 
 

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Canadian Orders -

will be shipped by Canada Parcel Post unless other shipping methods are specified.   Additional charges may apply to alternate shipping methods.