Frequently Asked Questions About the NutriMill Classic Grain Mill

Frequently Asked Questions

                                  1. What does NutriMill “Limited Life Time Warranty” cover?     The NutriMill “Limited Lifetime Warranty” guarantees the mill (Motor-Milling Chamber) to be “free of manufacturing defects in materials and workmanship”.
                                  Even though defects in the plastic parts (Canister, Stand, and Filter) usually show up quickly, these parts are warranted for 6 years.

                                    2. Where will I find hopper extension?     Your mill’s hopper extension is removable for storage. It arrives inside the flour pan. (Look closely it might look like a part of the flour pan at first glance because it “hugs” the wall of the pan.)

                                      3. What is the separator cup used for? DO I have to use it? Where does it fit?       The separator cup is the air filtering mechanism, separating the flour from the air and is necessary for clean milling. It will snap on to on the bottom of the flour pan lid.

                                      4. What is the big knob on the back of the mill used for?      This is a pin that connects the milling chamber to the base. When you twist the knob 1/4 turn, the pin will come out

                                          Why does my new mill have a burning smell?  It’s not uncommon for a mill to have a slight ‘burning’ smell when first used. As the motor heats up, oil/grease residue from the manufacturing process is dissipated – this is normal.  If the smell continues and becomes a greater concern, please let us know.  Contact us a or our toll free line 1-888-735-1044

                                            6. What grains can be milled in my NutriMill?  Non-oily grains and legumes like wheat, rye, spelt, millet, rice, corn, beans, quinoa, amaranth, and oats. 

                                            7.What should I avoid grinding in my NutriMill? Oily grains like chia, flax, nuts, coffee beans 

                                            Grains with high moisture content

                                            8. Why should I avoid milling moist grain, oily grains and seeds, such as flax seed, etc?  Excess moisture can cause any mill to plug. Moisture can come from very humid air or from grain that isn’t dry enough. That grain may also absorb moisture from humid air. It’s important to buy from a reputable dealer and to store your grain in cool and dry environment.  Oily grains, spices and coffee will plug the mill very quickly. 

                                            9. How can I test moisture content of a grain or know if it is oily?  Anytime you are not certain about a particular grain, initially mill only a very small quantity. To test the moisture content of a particular grain, mill only about 1/4 cup. Open the pan and pinch the milled flour between your fingers. If the flour clumps together, the grain is too moist and should be avoided. If the flour is powdery and does not stick together it will be safe to mill.  You can also take a few grains and crush them between layers of paper towel with a hammer or with a pair of pliers. If oil or moisture is visible on the towel, it has too much.

                                                 10. I milled flax seed in my NutriMill. Now what can I do?     The mill needs to be cleaned by our service tech. We will be glad to clean your NutriMill Milling Heads for you. We only service machines in Canada.   It takes about 45 minutes (the Milling Heads must be balanced before reassembly so the Mill will not self-destruct when next used). Please send the High Speed Milling Module (the part of the Mill with the Motor) to the address posted below.  Healthy Kitchens, 1845 Falcon Cres., Cowichan Bay, B.C., V0R 1N1 or email: with  a note with: NAME,  ADDRESS,  TELEPHONE NUMBER,  DESCRIPTION OF PROBLEM If you would like to pay with a credit card we will call for that information at time of service or send in a check.

                                                11. Can I grind brown rice in my NutriMill? What settings should I use?  Brown rice is a little difficult to feed from the hopper to the milling heads. While wheat has a ‘slippery’ surface, brown rice does not, and there are many varieties of brown rice. It tends to cling together and feeds slowly. 

                                                The flow-control valve and the inlet cover regulate the flow of grain into the milling heads. As the ‘finer – coarser’ knob is turned to the right – clockwise – the grain should flow into the milling heads more quickly.
                                                When milling brown rice, open the flow control valve as far as you need to. You may also want to "stir" the rice with your fingers to help it to feed into the mill.

                                                    If I notice some flour escaping from the side of my NutriMill canister, is there a problem?  The mill may sometimes leak a small amount of flour when milling on the ‘fine’ setting (10:00 – 11:00 O’clock) (lots of air and little flour blowing into the bowl). Try milling a canister of flour at a 12:00 – 2:00 o’clock setting to see if it makes a difference.

                                                    Remember to empty the separator cup and clean the filter after each use. Also, ‘dust off’ the square white rubber grommet on the canister lid with a pastry brush to make sure the crevices are not full of flour.
                                                    Check to make sure the little black rubber nub in the wall of the stand has not come loose. If you can lift the edge of it with your finger then this might not allow the flour canister to seat properly. Put a drop of super glue under the edge of it to tack it down.

                                                    13. Where can I buy replacement parts for my NutriMill?  You can purchase replacement parts through us.  Just give us a call on the toll free line 1-888-735-1044.  

                                                    14. Why does my NutriMill takes so long to do just one batch of flour?  If you’re like most of our customers, you’re looking for exceptional, healthy flours, produced right in your home, so you can make delicious breads without spending all day doing it. 

                                                    Notice that the larger knob is the on/off switch, but also a grain flow control valve. When you turn the knob to the right, the valve opens and the grain flows into the mill faster.
                                                    It's as simple as that. To mill faster, turn the knob further to the right to let the grain feed into the mill more quickly.
                                                    Remember, the NutriMill is designed to give you complete control of your milling so you can get the results you want.


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